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Test takers: schedule an exam and more. Introducing OnVUE online proctoring. Copyright - Pearson Education Inc. All rights reserved. Match allows users to create Match.
Specifically, when nonsubscribers with free accounts received likes, favorites, emails, and instant messages on Match. By contrast, Match prevented existing subscribers from receiving email communications from a suspected fraudulent account. Consumers who considered purchasing a Match.
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In some months between and , more than half of the instant messages and favorites that consumers received came from accounts that Match identified as fraudulent, according to the complaint. Hundreds of thousands of consumers subscribed to Match. Online dating services, including Match. Fraudsters create fake profiles, establish trusting relationships, and then trick consumers into giving or loaning them money. The FTC alleges consumers often were unaware they would need to comply with additional terms to receive the free six months Match promised.
As a result, consumers were often billed for a six-month subscription to Match. The complaint alleges that Match then banned these users from accessing the services they paid for.
Each step of the online cancellation process—from the password entry to the retention offer to the final survey pages—confused and frustrated consumers and ultimately prevented many consumers from canceling their Match.